Business Operations Manager

About the Firm: A cutting-edge digital insurer specializing in property and casualty coverage for landlords and condominium associations. . Using advanced computer vision and AI developed by insurance industry expert, the firm has created a top-tier underwriting engine that offers competitive pricing and customized policies for a wide range of properties often neglected by traditional insurers. Their user-friendly platform speeds up the insurance process by eliminating lengthy approval procedures and physical inspections, all while maintaining an industry-leading loss ratio. Headquartered in Chicago, Illinois, with additional offices in the United States and Israel, this firm operates across 18 major states, covering 60% of the U.S. population, and manages insured assets exceeding $45 billion.

Role Overview: As the Business Operations Manager, you will be instrumental in driving cross-functional projects to achieve significant business outcomes. Reporting to the VP of Business Operations, you will work closely with teams across Underwriting, Marketing, Sales, RevOps, Support, Product, and R&D. Your success will be measured by your ability to lead initiatives, optimize processes, improve efficiency, and align operations with the company's strategic goals.

Key Responsibilities:

Lead Initiatives:

• Drive critical cross-functional projects with input from various teams and leaders.
• Manage all aspects of key initiatives, including analysis, business case development, strategic and tactical planning, execution, reporting, reporting, and impact tracking.

Process Innovation:

• Identify operational improvement areas and propose data-driven solutions to streamline processes and enhance efficiency.
• Implement AI-based solutions to scale operations.
• Document and implement updated processes, operational work-flows, and operatioanl tools to improve performance and scalability.

Data-Driven Insights:

• Analyze critical KPIs to understand end-to-end metrics.
• Use data analytics to recommend improvements aligned with company goals (OKRs).
• Collaborate with BI and RevOps teams to build operational dashboards in Tableau.

Stakeholder Communication & Reporting:

• Partner with senior leadership to define and prioritize strategic initiatives.
• Manage cross-functional strategic initiatives, ensuring alignment with business objectives and timelines.
• Provide regular updates on project status, risks, and outcomes.
• Prepare reports and presentations on KPIs, project progress, and results.

Change Management & Implementation:

• Execute process changes and new initiatives across the company, including adoption reporting and impact tracking.
• Provide training and enablement to internal teams on new processes and systems.

What You Bring:

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 5+ years of experience in consulting, operations management, underwriting operations, or strategic initiatives, preferably in InsureTech, tech, insurance technology, or financial services.
• Strong experience in managing cross-functional teams and driving projects that deliver tangible business results.
• Proficiency in data analysis and using analytics tools (Excel, Tableau, SQL).
• Excellent communication and presentation skills, with the ability to influence and collaborate with senior leadership and teams.
• Proven ability to manage complex projects with multiple stakeholders and tight deadlines.
• Knowledge of insurance industry trends and regulatory environment is a plus.
• Ability to express and consider diverse opinions.
• Passion for acquiring, applying, and sharing knowledge.
• Based in Chicago and willing to work hybrid from the office 2-3 days a week.
• Willingness to travel as necessary (up to 20%).

Benefits:

• Salary Range: $110,000 - $130,000 (depending on experience) + Bonus
• Health benefits
• Employee stock options
• 401(k) plan

• Flexible paid time off