Senior App Trading Support Engineer
Senior App Trading Support Engineer
Overview:
This client is a leading Investment Firm, located in the heart of Boston. It is a relatively smaller team, which allows for some great career growth ahead, as well as being able to work with a leader in the investment space. This role is a hybrid position, so in office presence on a weekly level is needed. Top tier communication skills is a must, as you'll be working closely with both technical and less technical colleagues to ensure their needs are met.
Responsibilities:
- Focus within tier 1 and tier 2 level support for OMS, EMS, and other financial applications (Eze OMS required)
- Ensure trading system performance through log monitoring, market data connectivity, with respective troubleshooting and resolution (Bloomberg for example)
- Act as a liaison between vendors or service providers to effectively resolve application/trade related issues
- Work alongside other members of the service desk team regarding installations, configurations, and proactive maintenance of end user technologies (desktops, laptops, etc)
- Document support techniques to effectively train other members of the team
- White glove approach to technological support
- Participate in an on call rotation to effectively provide support
Requirements:
- Bachelors degree within comp sci, IT, or other related field
- 5+ years of experience within trading or app support role
- Expertise with Eze OMS
- Extremely strong communication skills
- Complex querying ability leveraging SQL
- Experience working with networking technologies (DNS, TCP/IP, etc)
- Hands on experience with Active Directory, SharePoint, and InTune (O/M365)
- Experience working with portfolio managers, traders, other investment professionals
Other:
- Firm is unable to provide sponsorship (citizens or green card holders)
- Hybrid work model: 3 days in, 2 days remote, with rotating 4th day
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