Business Risk and Controls, Issues Management Lead
Business Risk and Controls, Issues Management Lead
The Business Controls team is responsible for risk and controls management, including process and controls design, assessment, issues management, monitoring, testing, risk reporting, and governance. Our goal is to enhance our controls environment to support business growth and scalability while mitigating risks.
Key Responsibilities:
- Evaluate control issues to ensure compliance with consumer and firm requirements.
- Analyze root causes of issues and validate remediation actions.
- Monitor data quality related to issues.
- Aggregate issues to identify key themes and opportunities for control enhancements.
- Develop and report on Key Risk Indicators (KRIs) and Key Control Indicators (KCIs).
- Lead presentations to senior management on issue metrics and analysis.
- Share best practices across teams and functions, and with other business lines.
- Hire, develop, and retain top talent.
Skills & Qualifications:
- Bachelor's degree in Risk Management, Business, Finance, or a related field.
- 10+ years of relevant work experience.
- Understanding of consumer banking processes in a risk management context.
- Familiarity with issues management and GRC tools (e.g., Archer, EIR).
- Strong analytical skills, lateral thinking, organizational abilities, influencing skills, and attention to detail.
- Ability to perform data analytics using metrics to identify trends and themes.
- Excellent communication skills to articulate issues and ideas to various stakeholders.
- Innovative mindset with a focus on identifying areas for control enhancements.
- Strong time management skills to prioritize and multitask effectively.
- Mentorship and coaching abilities for junior team members.
- Good interpersonal and teamwork skills to build strong stakeholder relationships.
- Ability to present with impact and build consensus among senior stakeholders.
- Proven track record of delivering and enhancing measurable business outcomes.
- Preferred certifications: CFA, FRM, or equivalent.
- Experience with Tableau or other reporting/data analytics tools.
Preferred Qualifications:
- 5-7 years of banking experience, specifically in operational risk, compliance, internal audit, or issues management.
- Strong knowledge of Risk Assessment Framework and experience in performing control assessments.
- Working knowledge of financial, operational, compliance, and reputation risks.
- Experience in aggregating and analyzing various types of risks and data, with output to dashboards or formal written assessments.
FAQs
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