Head of International Relations
Our client is a global leader in financial services, dedicated to helping their clients. They offer a comprehensive range of services including financial planning, retirement savings, wealth management, and brokerage services with innovative investment and technology solutions support to individual investors, employers, and institutional clients worldwide. They are looking for a Head of Institutional Relations to be client facing and provide expertise and maintain institutional relationships
About the role:
As the Team Lead for the Institutional Relations Desk, you will oversee a team of two. Your responsibilities include:
- Setting up and managing the new desk to support institutional clients, special pools, and the Third Party Administration (TPA) business.
- Ensuring that all agreed Key Performance Indicators (KPIs) are met, including the preparation of reports.
- Addressing enquiries and escalations, as well as evaluating and monitoring change requests for existing services.
- Coordinating annual due diligence processes and regulatory audit requests.
- Serving as the primary contact for ongoing relationships with institutional clients and TPA business partners, fostering strong business and strategic relationships.
- Assisting with daily business requests and making it easy for partners to conduct business with us.
- Representing partner interests within the company and designing user-friendly, effective processes.
About you:
- 4+ years of experience in sales or client service.
- Related degree, as well as professional experience in banking or financial services.
- Extensive experience dealing with clients, preferably institutional.
- Leadership skills, entrepreneurial thinking, and decision-making abilities.
- Enjoy working with people and communicating across hierarchical levels and teams.
- Strong focus on customer service with the ability to establish and nurture client relationships.
- Proficient in English and native or near-native level of German.
If you have a strong background with client relationships and management and want to be part of a global leader, reach out and apply now.
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